FAQ

All orders are prepared and shipped within 1 to 3 days by our teams (excluding weekends and public holidays). Add to that an additional delivery time of 6 to 10 days. Rest assured that we do everything possible to ensure you receive your purchases as quickly as possible.

Once your order has been shipped, you will receive an email with a tracking number that you can use to track the delivery of your package to your home.

All our deliveries are free regardless of the amount of your order.

If your order includes multiple items, they may have been shipped separately, depending on available stock and shipping warehouses. Don't worry, your package will arrive very soon.

All our textiles come with a size guide to help our valued customers avoid such inconveniences. Our team has carefully measured each item and added the corresponding comment in each description. Therefore, the buyer assumes full responsibility for products that are too small or too large. However, we understand that purchasing such an item can cause great frustration.

Do not hesitate to contact our customer support by email at contact@le-cowboy.com: we will do everything possible to satisfy you (for example, by offering possible compensation).

Yes, as long as your order has not yet been shipped.

It is absolutely possible to cancel your order!

Do not hesitate to contact us by email at contact@le-cowboy.com: our team will do their best to meet your needs!

To be eligible for a return, the item must be unused and in its original condition, as you received it. For returns that meet our conditions, a 20% restocking fee will be deducted from the refund to cover handling, inspection, and restocking costs.

Your security, our priority: our site only offers secure and guaranteed safe payment methods.

We accept:

Credit cards

Debit cards

Yes!

The "HTTPS" present in the URLs of our store is a testament to the quality of our services. HTTPS is the secure variant of "http" through the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce sites. As online merchants, we are aware that the use of SSL has become essential nowadays. It is the best way to protect your data and safeguard you against any hacker or identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.